SATISFACTION GUARANTEE If for any reason you are not satisfied with your order we will gladly accept a return for refund or credit (less s+h and restocking fee). If you wish to return goods you MUST inform us within 10 days of receipt of your order. Please do not return goods without prior consent. When returning goods, please be sure to include a note of your name, address and brief explanation stating why you are not satisfied with the item(s) Please note: All returns are subject to a 15% restocking fee. If you wish to cancel your order before it has been despatched, please note that all orders cancelled within the 18 working days period will be subject to a 4% administration fee of the total order value.